The Importance of efficient Customer Support Services
The key to customer
retention is efficient customer service. Regardless of which industry one may
be a part of, customer care is of utmost importance. Many organizations are
realizing that with growing competition, new technological innovations and
constantly improving services and products, consumers are being pulled in
several directions. It is vital to make sure that customer loyalty programs are
an integral part of a corporation. Acquiring new customers is vital, but
holding on to existing customers is crucial. Only if existing customers are
satisfied, they will help in acquiring new ones by spreading the news of your
excellent customer service.
Take a look at these
• Existing customers
spend 30% more than new customers
• Referrals among
existing customers are 105% greater than new customers
• It costs 7% more
to sell something to a prospect than to sell that same thing to a new customer
So, you’ll see the
necessity for uniform and committed customer support services which will
nurture and strengthen this bond. Some of the most problems customers have are
unresolved complaints, pricing issues, competitors having better offers, or
they only feel you are doing not care enough. One has got to be constantly in
sync with a customer’s needs. Determining what they need is a crucial thing
about organizational success. Since the market is in constant flux, one needs a
uniform and committed approach to measure and be in-tuned with the changing
whims of a consumer.
But what if customer
care isn’t one of your core activities? You may lack the expertise, resources,
and finances to make sure good customer services. Outsourcing to competent and
dedicated customer care professionals may be a great option and therefore the
path that a lot of global companies are taking.
The need to outsource customer support services to Superseva
Superseva provides a
highly responsive structure to resonate with its client’s individual needs.
The fact that there
must be an intense specialization in customer care is indisputable.
Acquiring new customers also as keeping existing customers
satisfied by anticipating their needs can only be done through good customer
Superseva offers a convincing case for cost-effectiveness, minus a lot of the
risk inherent in setting up a complex operation that is not a core competency.
Outsource your customer support to us and be assured that there’ll be
professional and highly-qualified people handling your customers and providing
good customer care service.
How poor customer support can affect your business
• Your customer
feels disappointed when their complaints go unresolved
• Your customer loses
trust in your company when you don’t respond to them on time
customers share their disappointment with other potential customers
• You lose both
existing and prospective customers
Outsourcing Customer Care Services
Outsourcing can invoke some anxieties about transitioning from an indoor system to a foreign one.
Some of the common
causes of concern are:
• Culture, Skills, Competency
Working with people
from a special country who aren’t conversant in the particulars of your culture
can seem to be a drag. India leverages its large chunk of manpower, fluent in
English and intensively trained in accent and culture-sensitization before becoming
functional as full-fledged customer service operators. Customer service
associates or agents employed in Indian contact centers are well educated, with
minimum educational qualification being college graduate. India hosts a range
of contact centers, high availability of infrastructure resources, and liberal
government policies on call centers.
• Cost-effectiveness of outsourcing customer support
your customer service with Superseva won’t only make sure you of quality
customer care but also your cost savings might be as high as one-half.
• Outsourcing decrease transparency between company and customer
has held that any activity important enough to possess an impact on
productivity – be it customer care, distribution, transportation, or
manufacturing and assembly – is best performed, or at least managed, in-house.
But within the last 20 years, this belief has proved to be false.
Most companies now
outsource their logistics, distribution, and transportation operations. And,
increasingly, many companies have chosen to outsource their manufacturing
operations, especially if they are doing business on a worldwide scale. Now, an
equivalent phenomenon is catching on within the customer care industry.
become so advanced today that one doesn’t need to be physically on the brink of
even have direct access to data or build personal relations with one’s
customers as long as customer needs are being met.
The customer service
information database compiled by your outsourcing partner is instantly
accessible to you. Besides if one doesn’t have the resources or finances to
undertake customer care at one’s own company it’s a wiser choice to outsource
to a corporation that can completely specialize in just this aspect of your
business. This focus will confirm that the standard of your customer services
At Superseva, our
approach to business ensures that we are transparent in our operations. We
don’t simply act within the capacity of a facilitator or manager but are going
to be a neighbourhood of your team, always staying within the process and this
interaction makes sure that there’s a seamless
you, your vendor, and your customers.
Types of Customer Care Services
There are various ways
of improving your relationship with customers which will all be successfully
outsourced. The types of customer care services offered includes –
• Customer Support
• Email Support
• Customer Service
• Product Support
• Chat Support
• Market Research
If you require any
of these services, place your inquiry by writing a mail to Sales@superseva.com or call at 9686999844 and our Client
Engagement Team will get back to you with a custom-tailored plan specially
designed for your company.