How can a personal concierge service help my organization and its employee’s?

A personal concierge service will help your employees to alleviate off the job concerns and thus will help them balance their highly demanding personal and professional life. Hence, at the end, you will be able to increase employee productivity and satisfaction. All these will percolate to increased employee retention and loyalty.

What would you do, if my requirement does not figure in your list of services?

If the service is not mentioned in the list, then can you place the request in our help desk at your office or you can mail us at crm@superseva.com or ring our centralised Bangalore call centre  (41109288,41109289,41109269) for further assistance.

How do you ensure quality in the delivery of your services?

We manage our processes by IT enabled systems. This not only helps us in monitoring each and every request, but also in managing vendors efficiently. Moreover, we have specialised teams to ensure that customers are not let down any time.

What are the methods of placing a request?

We are the only player in the industry which provides the four methods of placing a request. You can place the request at our help desk or can log into our website. Even we provide options like sending email or ringing our call centre.

In case I am working from home, will I be able to avail your services?

Yes sure. This is one of the exclusive benefits of being with SuperSeva. You can use our call centre facility, mail us or even can log into our website to place a request.

How to communicate requests which needs to be urgently serviced?

You can communicate it to the help desk executive or can log into the website and trigger the urgency level for the request. This will reach our backend instantly. Teams responsible for delivering the specific service will at once act accordingly.

Please describe the IT enabled procedure SuperSeva has adopted.

SuperSeva's concierge delivery is completely IT-enabled.  The front-end has a web interface through which the User places requests, tracks the requests etc. In this view, the User is guided with all the details to enable him/her to place the requests. Similarly the back-end process is completely IT-enabled. All requests are captured and stored in our central server and accessed by the respective teams who fulfill them based on the nature of jobs. Once the jobs are completed, the details are uploaded once again to the respective User's account. In this entire process, there is minimum dependency on the concierge executive to handle the process of accepting requests, answering User's queries and providing clarifications, as the entire process is IT-enabled.