Front office

The last in the series of Managed Front Office case challenges, today we look at “Missed Opportunity“. Challenges Assuming a situation where an important multi billion dollar foreign client is exepected to call and the front office is either handled by an in-house executive or a Security Personnel, there is  a possiblity that the client

We started the series on the challenges faced by the organization and its stakeholders in having an in house front office management system and the advantages of outsourcing it to an expert. This day we will look at ‘Absenteeism‘ as a case in point. On a day when an important client’s visit was scheduled, the

Let us assume a hypothetical scenario where an organization’s Front Office is managed by Security Officials. Now who would want to see a watchman at the reception  greet them when they enter a swanky office premise? The Challenges  The Visitor’s point of view The maximum contribution he can make to the front office is to

Various studies have suggested that it takes just about 3 seconds to create a first impression about oneself through appropriate demeanor, attire, and communication skills, leading to a perception that might sometimes be impossible to alter. Hence the very First Impressions become very crucial for anyone to create a long term relations. For an organization,

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