Managed Front Office Service – MFO Case Challenge 3

September 16, 2011
The last in the series of Managed Front Office case challenges, today we look at “Missed Opportunity“. Challenges Assuming a situation where an important multi billion dollar foreign client is exepected to call and the front office is either handled by an in-house executive or a Security Personnel, there is  a possiblity that the client

SuperSeva’s Managed Front Office Service

August 27, 2011
Various studies have suggested that it takes just about 3 seconds to create a first impression about oneself through appropriate demeanor, attire, and communication skills, leading to a perception that might sometimes be impossible to alter. Hence the very First Impressions become very crucial for anyone to create a long term relations. For an organization,