For an organization, facility help desk is the salient point of contact for employees or visitors to know about the available service, access and usage procedures. Many companies that initiated facility help desk by recruiting, training and employing the help desk resource are going through common pain areas.
First availability of resources that can understand and respond to request in multi-lingual, and multi-level environment is limited. Training and retaining the employees is a huge challenge as the attrition rate can be as high as 30%. Moreover, many desk employees fail to gain a broader knowledge about all the services and products to ensure the customer engagement process is delightful. Finally, facility managers can’t implement and manage a standardized process because of high human intervention. Result, many facility managers bear the brunt of technical failures, increasing complaints and unstructured reporting that does not help them to mitigate and respond to the issue quickly.
That is where the economics and strategy of outsourcing facility help desk comes to play. By outsourcing facility help desk, there are not just major savings in Total Cost of Ownership (TCO), but increased process adherence and standardization of process across multiple facilities.
Customers outsourcing Facility Help Desk to SuperSeva gain from:
- 100% occupancy: also during illness, leave and in peak periods
- You know in advance exactly what the costs are
- No help desk-/ service desk employees on your payroll
- We arrange everything for you, also the training
- The quality remains high because of periodic evaluations, guidance and training
SuperSeva also provides front office services like:
- Service desk employee
- Help desk employee
- Receptionist or Front Office Executive
- Desk staff
If your organization is challenged by facility help desk process and you are planning to transform the help desk, then SuperSeva would be gratified to unburden you when it comes to your front office and facility operations.
To contact, mail us at firstname.lastname@example.org or you may call to our Toll Free Number: 1800 102 9192 (9 a.m.- 8 p.m.)