Proactive. Reliable. Flexible.
Augment your business process with our tailored CRM solutions
Customer needs can often get sidelined in the race to reach your business goals. Our CRM solutions ensure that you don’t need to choose between the two. We help protect your businesses from delayed responses and mismanaged customer support operations with the technology and support you need. Our CRM solutions are agile and can be custom-fit according to industry-specific requirements. Deliver exceptional customer experience and elevate your brand image with our full suite of CRM solutions that can be tailored to your specific requirements.
Our CRM Solutions
Our agents work around the clock to ensure that your customer’s concerns are addressed promptly. From hand holding your customer during hardware/software installation to debugging functional issues, our technical experts are equipped to deal with anything that comes their way, regardless of the industry.
Customer service doesn’t stop after a product purchase. It is essential to keep in touch with your customers to make them feel appreciated and increase brand loyalty. Our outbound customer service agents are trained to reach out to potential and existing customers regarding upcoming promotional activities, schedule service appointments, or simply just check in and collect feedback.
Focus on customer relationships and business goals. Our inbound customer service team ensures they are equipped to deal with any queries related to the product, services, functions, billing, shipping, warranty, and more. Our agents are trained to be the single point of contact and even access customer accounts to related specific purch queries.
Be it email or chat, our agents work to ensure that all your customer concerns are addressed promptly. Their industry expertise has equipped them to solve even the most pressing issues while ensuring customer satisfaction. Take advantage of our seasoned expertise in the email/chat support department and ensure that your customers get a consistent brand experience.
Lower staffing costs, access to more trained professionals, and improved ticket resolution times are just a few of the benefits of adopting SuperSeva’s Help Desk services for your business. Our experts come with a wide range of expertise in businesses of all sectors like e-commerce, finance, HR support and marketing.
Monitoring Applications, managing databases, resolving App queries, our end-to-end application management services ensure that your core business applications run smoothly. With Superseva, you can rely on a team of individuals who are specialized in a different suite of apps, programming languages and have the database expertise to manage your applications.
Ensures consistent Quality of Service
Exceptionally skilled professional manpower
24/7 Support for customers across different channels
Seamless functioning with 100% accountability